Unable to reconnect to Virgin Money

I am trying to redownload the app onto a different device and it is not connecting to my Virgin account to allow me get back in to snoop?

Hi @Emrose23 we’ve had multiple reports of this now from Android customers.

We can see Virgin Money updated this app in the last few days so we are starting to think Virgin Money may have broken something in their latest app update

(https://play.google.com/store/apps/details?id=com.virginmoney.uk.mobile.android&hl=en_GB&gl=US).

I’ve contacted the bank this evening and asked them to investigate and I’ll let you know what I get back asap.

Paul