Hi everyone - an update on this issue.
A TSB release at the end of last week introduced a couple of problems. The most obvious is the pending transaction issue described above. The update on this is as follows from TSB:
Duplicate Pending transactions – We have identified the issue and have found a fix. We aim, provided our internal processes are completed successfully, to put this fix in production today. The moment we have deployed it we will immediately inform you.
They also introduced a problem that is preventing some accounts from refreshing and impacting initial account linking for a small number of customers. The update on this one is:
We have identified the issue however we are not currently in a position to give an exact ETA. As soon as we have established a timeline we will make sure to inform you.
Both of these are being dealt with as priority 1 issues at TSB.
Thanks for your patience and apologies if you’ve been impacted by these problems.