These category logos will be fixed in our next release in a couple of weeks time. The categorisation you have in place in Snoop still stands, the Spend Summary just needs to reflect that.
@paul_k just had a good thought too. If you want to let us know of any transactions in your feed which don’t have ‘proper’ logos (as in a retailer/merchant logo), you can let us know and we’ll update those for you. That way the category icon will fall away from your Spend Summaries and you’d see logos of the places you actually spend at. Always feel free to bob them over to us at transactions@snoop.app and we’ll sort them for you.
Hi Richard. Thanks for raising this. You’re right - it’s clear you’ll be earning Rewards on this card given the provider so this will be fixed asap. On the point about you paying interest, I can see the transaction so I am investigating why it’s not been picked up. Leave that with me and I will come back to you today. I’ve paused this Snoop in your feed for now while we investigate. Many thanks - Paul
Hi Richard - we’ve got to the bottom of this one. One of Snoop’s parameters was misaligned so although the Snoop above says 3 months it actually means one month. IE you’ve paid interest on this card in the past, but not the past month. We’ll fix this. Thanks for spotting this - super-helpful for us and very much appreciated.
Hi Snoop team. A Snoop today has made me wonder whether I’ve misunderstood how Snoops work. In the below Snoop about bike repair, I thought that if I liked something and wanted Snoop to keep telling me things like that, I click the ‘More like this’ button and then I can dismiss the Snoop [x]. But in this Snoop, it says that if I dismiss it with the [x] it means I won’t hear about the bike repair follow-up. Is that right? Do I actually have to keep the Snoop or at least pin it to keep hearing things on the same topic? Or can I actually dismiss it knowing that I’ve clicked the ‘More like this’ button and I’ll therefore get the follow-up anyway?
Hi Charlotte. This Snoop is incorrectly worded I apologise - so please if you want to hear more on the bike scheme (and other similar) hit “more like this” and then dismiss with the [x] as you normally would. We will fix the copy asap - as it’s misleading. Thanks for pointing this out. Paul
Morning team Snoop! Not an erroneous Snoop per se but some clarification needed please.
I renewed my car insurance at the weekend and clever little Snoop has spotted it’s an insurance renewal and says it’ll remind me next year which is great. But I’m also a savvy spender and I know that the best time to renew my insurance is 3 weeks before the renewal date so last weekend was the 3 weeks before window when the actual insurance renewal date isn’t until 12th July. So will Snoop think that the date I bought the policy is my renewal date and remind me three weeks before that next year (which will actually be 6 weeks before my next expiry date) or is there a way to let Snoop know so it can be more intelligent?
Good evening Charlotte - great to hear from you. Hope all is well. The good news is we will be building a feature into Snoop that will help you give Snoop a hand to make sure contact is at the right time - because, as you say, otherwise Snoop will be contacting you earlier and earlier and earlier… This will follow later in the year and allow you to help Snoop be more intelligent if that makes sense? Paul L
Question about the mobile phone checker Snoop please. I got the attached Snoop this morning and that’s helpful and everything but are you really going to tell me to check the market every single time I pay my mobile provider? If that’s the case I can see that I’ll start ignoring those Snoops. I’m in a contract (which I researched before I signed up) and I’m happy with what I get. It’s not the cheapest but the cheaper ones didn’t give me everything I wanted (one of the hidden T&Cs of many of the pay monthly cheap contracts is that they don’t include wifi on the London Underground which is a must for me but not advertised widely). Also, I sometimes do charity donations by text which adds those donations to my phone bill meaning they’re artificially high (which I know will confuse Snoop!).
I assume I can just tell Snoop that I want fewer of these Snoops, but I don’t actually want to miss out on Snoops about my mobile provider so I should just keep dismissing them? (also leading me to getting into the habit of that and therefore ignoring future Snoops). Is there a future way of telling Snoop when my contract end date is and only tell me how I can save money then?
(I realise I’m quite a savvy spender already and therefore the majority of Snoop users may not be as picky as me!)
I have just had one come up with BOS Credit Card, as it thinks I’m no longer paying interest on it as it hasn’t seen any interested charge this month, well it will, about the 24 th month!
Morning Charlotte. Thanks for spotting this. This is a side product of the way we set up this particular Snoop - we buried the “unlinked” Snoop a long way down in your feed so you should have seen them a very long distance apart? We’ve improved the way we handle this situation in the last few days - and have one more improvement to deliver, and then this should never happen again in future. So we’re nearly there… Hope all well with you, Paul L
Morning Marty. I think you’ve just had the Snoop telling you you’ve done well and you can’t see any interest paid on your BOS credit card (presumably because its a 24 mth BT or Purchase card?). Is that incorrect in any way? if it is - let me know and I will take a good look for you - Paul L
This will follow later in the year and allow you to help Snoop be more intelligent if that makes sense? Paul L
