I really like the new Spending Summary, especially as its across all of my accounts, and the fact I got a Monday morning notification. What would make it even better is if I could click on the Merchants in the summary and see the transactions that make up the total.
Hi Charlotte. Forgive us - this shouldn;t have appeared in your feed. It’s based on your spend at Now TV - but it makes no sense to serve a new customers offer to an existing Now TV customer. Snoop’s mortified and offered to be reprogrammed immediately, which I’ve taken advantage of. So it’s now disappeared from your and all other Now TV customers’ feeds! many thanks - Paul
Good shout Richard - and you’re right we do. To explain why you still get the Snoop (today), it’s to do with the fact that the algorithm that powers Snoop is very good at spotting positive signals (Richard has a TSB account) but not yet good at spotting negative signals (Richard doesn’t already have a Nationwide account). We’d only want to serve the Snoop where we can see you have a TSB account, but don’t have a Nationwide account. That particular piece of logic is in development now. It’s not super-complicated but it’s a use case we’ve worked out we need more and more in recent weeks, hence why we’re developing now. So very soon, this type of situation should no longer be happening. Hope that makes sense - and thanks for all your support of Snoop. Paul L
Thanks Richard. That mistake is entirely mine when refreshing this Snoop last night. Thank you for pointing it out. I’ve corrected it and the Snoop has been updated. Thanks for pointing that out - genuinely I appreciate it. Many thanks
Another piece of feedback for the weekly Spending Summary. My top spend is, unsurprisingly, for my monthly mortgage payments of which I have two transactions per month, and are both catgerised in the transactions as ‘Bills’. But in the spending summary they appear with the ‘General’ orange circles. Do you know why they’re different?
I’m not sure why they are showing as general as they should be showing the icon that corresponds to the category of the transactions - we’ll look into this today…thanks for brining it to our attention.
The 01:00 under the transactions is actually the transaction time (if the bank provides it to us correctly). If the bank doesn’t provide us with the transaction time then we don’t display it as it’s not at all useful. It looks like your transaction times are being shown when they shouldn’t be. Again, we’ll look into this today.
I got a notification this morning saying that Snoop was ready to tell me my weekly summary. But no such Snoop exists when I go into the app?
In amazing news though, my Pinned Snoops have moved to Pinned and have gone from Latest! Hooray! This is HUGE and I’ve been waiting for this since day one. Great work team!
Hmmm, that’s very odd. Because they’re definitely not on the Latest screen. I’ve scrolled all the way to the bottom and they’re only appearing on the Pinned Screen??
More transactions showing in the weekly spend summary as ‘General’ category when in the regular transactions list they’re actually categorised correctly. (PlusNet as ‘Finances’ and MedicAlert as ‘Charity’).
I won’t keep posting these. Just wanted to demonstrate it wasn’t a one off or just with that one previous merchant/transaction.