I hope all’s going well and congratulations on the fantastic app, it’s a lifesaver for me!
I have a problem relinking via Open Banking to Santander Business and Cahoot.
For the last six months or so, relinking has been fine, but this time I’m unable to relink these two accounts.
(I also have a Santander joint account which, because I can use Santaatnder’s App to relink, this relinks fine. I have a feeling that because the Santander Business app doesn’t allow Open Banking requests, and Cahoot doesn’t have an app, I am then relayed to the mobile website.
At this point all looks fine, I receive a OTP. At the last minute there’s an ‘Oops there’s a problem’ then I get diverted to link.tink.com and it freezes there.
I spoke to tech support and they were good but said all looks fine at their end. I’ve deactivated all the previously-active Open Banking connections on my Santander accounts and retried, but I get the same problem.
They asked that I get in touch with you and if there’s still a problem they’d escalate it at their end.
I have a feeling the problem probably lies with them but I wonder if you’d be able to look into this and if it’s not fixable at least I’ll be able to go back to Santander!