Hi everyone - today we implemented the first phase of a fix for this issue. The fix resolves the credit balances on certain products - for example offset mortgage products.
However, I’m afraid there is more work to do on resolving Credit Card balances. They way RBS are providing credit card balances is now different to every other bank, so some bespoke work is required to get these back to normal.
That work is ongoing and I will update as soon as we have a final delivery date.
Paul