RBS & NatWest Account Connections: Error Appearing

Good morning

I’m sorry to report that RBS and NatWest brands are having a problem connecting at the moment. We know the bank have made some changes this week and something appears to have had a negative impact on our account connection process.

If you already have accounts connected, this shouldn’t impact you. However, if you try and connect or reconnect the account, an error will likely appear.

We are investigating with RBS and will hopefully get this resolved as quickly as possible. Sadly we don’t get a lot of support at the weekend but I will update further as soon as we understand more.

I’m really sorry for any inconvenience here.


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Good morning everyone.

This issue has just been resolved so the connections should work again now. This was caused by an unexpected change made by the bank to their mobile app which broke the Open Banking process for us and several other companies :man_facepalming:

Sorry about the inconvenience.

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