Hi there,
Sorry to hear you’re having trouble reconnecting your Aqua card.
We’ve had a few reports of customers saying similar across several NewDay brands, so we’ve raised this with NewDay to investigate.
As a temporary workaround you can try removing the NewDay app from your device and then try to reconnect again via Snoop. This time you’ll be redirected to NewDay’s online service to reconnect which appears to work fine. Of course, once you’ve reconnected you can reinstall the NewDay app.
Hopefully the above works. But if you have any problems please do drop us a line at hello@snoop.app.
Many thanks
Cara