Is anyone else having issues reconnecting snoop with there Aqua credit card ?
When i reconnect snoop jumps to the aqua app which then sometimes crashes or other times just takes me to the balance screen.
Hi there,
Sorry to hear youâre having trouble reconnecting your Aqua card.
Weâve had a few reports of customers saying similar across several NewDay brands, so weâve raised this with NewDay to investigate.
As a temporary workaround you can try removing the NewDay app from your device and then try to reconnect again via Snoop. This time youâll be redirected to NewDayâs online service to reconnect which appears to work fine. Of course, once youâve reconnected you can reinstall the NewDay app.
Hopefully the above works. But if you have any problems please do drop us a line at hello@snoop.app.
Many thanks
Cara
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I have two NewDay cards - Aqua and Amazon - and have tried to connect to them from several Open Banking apps. The issue almost certainly the NewDay API which seems to be very unstable or unreliable. Although still not perfect, Iâve had much better success using the browser interface - it seems to generally work for Snoop anyway.
Tip: On Android, you donât necessarily need to uninstall the NewDay app if your phone gives you the âOpen with?â pop-up. Simply select the Chrome browser instead of the app then tap âOnce onlyâ.
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Cara ,
Many thanks for your reply.
Martin,
Thanks for the advice. i am ios but could be helpful for others.
The latest update of the aqua credit card app today has fixed my reconnection issue.
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To add to this, in case the issue does ever re-appear due to problems with the API:
You can do something similar on iOS, called âOffload appâ, which keeps your settings and temporarily removes the app data so the app isnât used.
Go to the Settings app, the General, then iPhone Storage. Use the search to find the relevant NewDay app, then click on it. Select âOffload appâ and then try renewing your connection in Snoop or any other Open Banking app. Once this is complete, find the NewDay app on your Home Screen and press on it (you will see it has a mini Cloud icon). Selecting it will cause the app to re-download. Open the app once it has re-downloaded and you will need to allow it to use Face ID or Touch ID again. After that, it will operate just as before.
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Iâm having a new problem reconnecting my NewDay Aqua Rewards card.
Snoop is opening a website (hosted on MS Azure) instead of the app (which I have installed on my phone). When prompted, I enter my username and passcode OK then arrive at the page to select an OTP delivery option. After Iâve selected the option and press âSend OTPâ, I immediately see an error page âYou have no active cards associated with this accountâ. See screenshots below.
(FYI, I can login to the Aqua customer facing website OK using the same login credentials and an OTP received via SMS).
Is the NewDay API brokenb yet again??? 
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Hi @Martin although we have had quite a few issues with NewDay over time, we are not aware of a general issue here.
The determination of whether the bankâs app or website is opened when we pass over to them is made by the bank/card provider rather than Snoop. However, sometimes on Android the deviceâs settings can impact this. We have a particular issue with Samsung devices for example based on how their default browser and âapp to appâ link handling is setup.
That said, in this example I donât believe thatâs the problem. The screenshots show you are successfully logging on to NewDayâs service and for whatever reason they are showing that error message. This Iâm afraid is not something we can directly diagnose or resolve as we have no sight on what is happening when you are logged into the bankâs app or web service.
My assumption would be that your card account has some sort of setting that is preventing external access - this can sometimes be a temporary thing caused by a new card being issued, extra security checks that might have been added or even something like a transaction that has triggered some extra fraud checks. Iâm afraid this will need a contact to their customer support team to ask them to investigate. Please donât let them tell you the problem will be with Snoop as that canât be the case here (frontline staff often just assume it must be us without understanding how Open Banking works! 
).
If you donât get anywhere, please can you contact us through the app and Iâll contact their Open Banking support team.
Paul
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I am having the same issue , i have sent a help email though the app.
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Thank you for the detailed reply @paul_k . Indeed, it turns out that the problem was caused by the routine renewal of my card.
A new card has arrived to replace my soon-to-expire card. Now that I have completed the card activation I have been able to do the Reconnect in Snoop without any problems.
I can understand why NewDay is a bit of a headache for developers!
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