Hi @gwuk - sorry for the delay. I’ve sent you an email with the full story.
The basic summary is that we are still experiencing intermittent problems with this new HSBC platform. To be frank, we are very disappointed with the performance we’ve experienced on it since we were moved. Especially as we were told it would be much more stable than the old one.
HSBC have yet to explain to us in full why these problems are happening and they have yet to fix any impacted accounts - the only solution so far has been ‘remove the account and start again’. Not at all satisfactory I’m afraid.
We are in discussions about getting these problems resolved as quickly as possible. Thanks for your patience and apologies if your accounts are impacted by this.
Paul