Clydesdale, Yorkshire and B : Credit Balances

Hi everyone - customers with credit cards or overdrafts with the CYBG brands of Clydesdale, Yorkshire Bank and ‘B’ are unfortunately getting incorrect balance numbers reported. Other ‘Virgin Money’ brands are not impacted.

We’ve raised this with Virgin Money (CYBG) and they are working on a fix. I will post an update here as soon as we know when this fix will be deployed.

No action is needed on your part - balances should revert to the correct number as soon as CYBG implement their fix.

Apologies for any inconvenience.
Paul

To update you on this - CYBG are expecting to roll out a fix early next month.

Sorry it’s still a few more weeks away.

Paul