Hi everyone - customers with credit cards or overdrafts with the CYBG brands of Clydesdale, Yorkshire Bank and ‘B’ are unfortunately getting incorrect balance numbers reported. Other ‘Virgin Money’ brands are not impacted.
We’ve raised this with Virgin Money (CYBG) and they are working on a fix. I will post an update here as soon as we know when this fix will be deployed.
No action is needed on your part - balances should revert to the correct number as soon as CYBG implement their fix.
I have one of the new style Virgin Money current accounts (with a linked savings account). The Customer ID I use for web/mobile banking is ten digits long. The new style accounts don’t seem to be supported by the current API. Are there any plans in the pipeline for support?
Hi @Martin the VM connections are quite complicated because they have ‘old’ style Current Accounts, new style and re-branded ‘B’ accounts as well. It’s because CYBG purchased Virgin Money and there are various products being rebranded or moved onto different platforms as a result.
The team there are making various changes to simplify our interfaces in future, but this is not ready yet. So for now, we’ve tried to cater for this complexity with the different VM options we’ve made available in our app.
If you select ‘Virgin Current Account’ in Snoop (not the generic ‘Virgin Money’ item), this will take you to their new platform which should match the product you mention. The branding you see will be wrong temporarily (you will see the CYBG ‘B’ brand), but once connected it should appear in our app as Virgin Money.
