Hi team Snoop,
My top Snoop for a while now has been one telling me that Snoop could save me money on my energy bill with Tonik. This evening I clicked on it to see how Snoop would do it.
First observation: Snoop already knows I’m with Tonik but when it gets to the ‘Who is Your Current Supplier’ page, I have to find Tonik on the pretty long list. Only to find it’s actually already pre-selected (but I didn’t know that until I’d scrolled all the way down looking for it). Since Snoop knows it already and has pre-selected it, why is it not at the top of the list, or why am I asked this question at all?
Second observation: I currently pay £64 per month to Tonik for my combined energy (which actually keeps me in credit on my Tonik account) as correctly identified by Snoop. But when I got my Switch results, it tells me that the biggest saving comes from paying £68 per month instead - apparently saving me £23 per month. Not sure how this adds up??
Usability wise, the switching screens were easy to use and navigate, and I liked the ability to go back and change details on the previous screen. It would be additionally helpful to add a ‘per unit’ option on the screen where you enter how much you pay/use in £/kW as my bill does tell me that (eg pence/kW), but Snoop only asks me by week or months or quarters or the year, so I had to work that out from my bills.
A good start but room for improvement here. Thanks!