Hi everyone - we now understand the issue to be impacting the following products:
Ulster Bank Credit Cards
RBS Credit Cards or Current Account Offset Products
NatWest Credit Cards or Current Account Offset Products
This problem started following some changes RBS Group have made in the last 48 hours to how they provide balance information as part of their Open Banking interfaces (see here)
We are in discussions with RBS about how best to get this resolved as quickly as possible, but I’m afraid this will take a few days to resolve.
Until then, balances for these products may be inaccurate and based on your ‘available’ credit rather than your actual credit balance.
No action is needed on your part. As soon as we get this resolved with RBS, balances will automatically update to the correct values.
We are really sorry about this inconvenience and will be doing our best to get this resolved as quickly as possible. I will update again early next week.